The Vice-chancellor of the National Open University of Nigeria (NOUN), Prof. Abdalla Uba Adamu, has revealed that the varsity is set to launch a website allowing complaints, observations and suggestions to be sent directly to him.
The
Vice-Chancellor made the statement on Wednesday, November 16, at the
4th Quarter 2016 NUC Parastatal Servicom committee (PSC) meeting, which
held at the university’s headquarters in Abuja, Daily Post reports.
According
to Adamu, the initiative is aimed at enforcing service delivery between
the varsity and its clients as well as amongst its staff members for
mutual progress, Daily Post reports.
Adamu said, “The
website has two sections and one of the sections will provide an
opportunity for our staff to interact with the Vice-chancellor on any
complaint. And if we receive a number of similar complaint from other
staff, we would take action on it.”
He
also told the participants at the event, from over 40 federal
universities in the country, that the new portal will be used in the
evaluation of complaints regarding the operations of NOUN's 77 Study
Centres nationwide, the attitude of lecturers' to their jobs, the state
of infrastructure and any other relevant issues.
Urging
the NUC PSC participants to incorporate professors and doctors into
Servicom, Adamu lamented over the disdainful approach of the academic
staff to Servicom.
According
to Daily Post, the Vice-chancellor added that there was the need for
Servicom to devise a way of making the rules flexible for academic staff
who, due to the nature of their work, could not be in the office by 8am
on a daily basis.
Giving assurance of
the full implementation of NOUN’s Service Charter and Complaints Policy,
Adamu said the university is more responsive to the plights of
stakeholders by its ongoing trailblazing efforts.
No comments:
Post a Comment